These Terms & Conditions (“Terms”) govern your access to and use of Ensite’s website, portals, and services. By accessing or using our site or services, you agree to these Terms.

This document is a general template intended for publication and operational clarity. Review with counsel before relying on it as a final legal agreement.

1. Definitions

•       “Client” means the business customer ordering services (for example: solar installers, EPCs, and partners).
•       “Work Order” means a request for on-site services submitted through our portal or agreed channels.
•       “Deliverables” means reports, measurements, photos, notes, and outputs produced from a Work Order.
•       “Technician” means a vetted contractor or field professional dispatched by Ensite to perform services.

2. Services

Ensite provides field data capture services, including solar site surveys, roofing inspections, and related property intelligence. Scope, turnaround, and deliverables may vary by Work Order and Client requirements.

3. Eligibility and Acceptable Use

•       You must use the site and services in compliance with applicable laws and these Terms.
•       You agree not to misuse our systems, attempt unauthorized access, or interfere with security features.
•       You may not scrape, reverse engineer, or reproduce platform content except as permitted by law or written agreement.

4. Accounts and Communications

•       If you create an account, you are responsible for maintaining the confidentiality of credentials and for activities under your account.
•       You consent to receive operational communications related to Work Orders, including email, SMS, or phone communications (where permitted).

5. Work Orders, Scheduling, and Property Access

•       Clients are responsible for providing accurate Work Order details, including property address and scope.
•       Property access must be authorized by the property owner or lawful occupant. Clients represent that required authorizations are obtained.
•       Technicians may decline or discontinue work if conditions are unsafe, access is not available, or scope differs materially from the Work Order.

6. Deliverables and Limitations

Deliverables are observational and based on conditions present at the time of the visit. Ensite does not guarantee outcomes such as permit approval, engineering acceptance, or project performance unless explicitly contracted.

•       Hidden conditions may not be visible during a standard site visit and may not be captured.
•       Measurements and photos depend on accessibility, weather, safety, and site constraints.

7. Client Responsibilities

•       Provide accurate scope, checklists, and deliverable requirements
•       Provide safe access instructions, gate codes, and contacts when needed
•       Confirm whether attic or interior access is authorized, if required
•       Review Deliverables promptly and report issues within agreed timelines

8. Fees, Billing, Cancellations, and Refunds

Fees, payment terms, reschedules, cancellations, and refunds are governed by your service agreement, statement of work, or Work Order terms. If no separate agreement applies, Ensite may provide written terms specific to each Work Order.

9. Intellectual Property

•       The website, platform, workflows, and trademarks are owned by Ensite or its licensors.
•       Clients receive Deliverables for internal business use related to the Work Order, subject to any contract terms.
•       You may not use Ensite branding or content publicly without permission.

10. Confidentiality

Confidential information exchanged in connection with services should be treated as confidential and used only to perform or receive services, unless disclosure is required by law or permitted by written agreement.

11. Privacy

Our collection and use of information is described in our Privacy Policy. By using our site and services, you acknowledge that policy.

12. Disclaimers

Services are provided on an “as-is” and “as-available” basis to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, except where prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Ensite will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity.

If liability cannot be excluded, Ensite’s total liability will be limited to the amounts paid to Ensite for the specific Work Order giving rise to the claim during the 3 months preceding the event, unless a separate agreement states otherwise.

14. Indemnification

You agree to indemnify and hold harmless Ensite from claims arising out of your misuse of the site/services, your violation of these Terms, or unauthorized property access instructions provided by you or on your behalf.

15. Force Majeure

Ensite is not responsible for delays or failures due to events beyond reasonable control, including severe weather, disasters, power/network outages, labor issues, or governmental actions.

16. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of laws rules. Venue for disputes will be in the state or federal courts located in [Insert County/State], unless a separate agreement provides otherwise.

17. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted with a revised “Last Updated” date. Your continued use after changes means you accept the updated Terms.

18. Contact

Questions about these Terms:

•       Email: info@ensiteservices.com
•       Website: https://ensiteservices.com/